FAQ

What are The Heights Casino’s hours of operation?

The Heights Casino is open 24 hours a day, 7 days a week for gaming, dining, and entertainment. Restaurant, lounge, and event hours may vary by venue and day of the week.

Where is The Heights Casino located, and what are the directions?

The Heights Casino is located just 5 minutes off Highway 101 in Trinidad, California, overlooking the Northern California coastline. The property offers convenient access for guests traveling throughout Humboldt County and the North Coast region. Guests can find maps, travel information, and driving directions to help plan their visit.

What safety measures does The Heights Casino have in place?

The Heights Casino is committed to maintaining a safe and healthy environment for guests and team members through enhanced air filtration, sanitation stations, and additional property-wide safety measures.

Is parking available at The Heights Casino?

Valet parking may be available on an as-needed basis depending on operational needs and special events. If you need further assistance with parking accommodations or visit arrangements, please contact us.

Does The Heights offer electric vehicle charging stations?

Yes, The Heights Casino offers a limited number of electric vehicle charging stations for guest use. Availability may vary.

Is The Heights wheelchair accessible?

Yes. The Heights Casino offers wheelchair-accessible public areas, parking accommodations, and accessible transportation options for guests requiring mobility assistance.

Are service animals allowed on the property? 

Yes, service animals are welcome at The Heights Casino in accordance with applicable laws and regulations. 

Is smoking allowed at The Heights Casino?

Smoking policies and designated smoking areas may vary throughout the casino and entertainment spaces. Guests with questions about current smoking guidelines may contact us.

What is the legal gambling age at The Heights Casino?

Guests must be 21+ to participate in gaming and The Heights Crown Club. Bingo is available to guests 18+.

Is RV parking available?

Yes. The Heights Casino RV Park offers convenient onsite RV accommodations just steps from the casino floor.

Are ATMs available on the property?

Yes. ATMs are available throughout The Heights Casino for guest convenience.

How do I apply for a job at The Heights Casino?

Guests interested in employment opportunities at The Heights Casino can view current job openings and download an employment application on our Employment page.

Where can I view current job openings at The Heights Casino?

Guests can find current job openings at The Heights Casino through Careers, including available full-time and part-time employment opportunities.

What types of careers are available at The Heights Casino?

The Heights Casino regularly hires for a variety of casino, hospitality, food service, gaming, and guest service positions. Available opportunities may include food service, security, janitorial, valet, bingo, cage operations, grill workers, table games, bartending, and casino floor positions.

Can I apply online? 

Guests interested in employment opportunities at The Heights Casino can view employment opportunities and download an application. Completed applications can be submitted by following the instructions provided on the employment page.

Does The Heights Casino offer employee benefits?

Yes. Eligible employees at The Heights Casino may receive benefits including medical, dental, vision, and life insurance, paid time off, retirement savings plans with employer match, employee rewards programs, gym membership discounts, flexible spending accounts, and additional team member benefits. Benefit eligibility may vary based on employment status and position. To view employee benefits, visit the careers.

What is the Crown Club At The Heights Casino?

The Crown Club is the free players rewards program at The Heights Casino where guests can earn rewards, exclusive offers, Casino Cash promotions, Free Play, meals, invitations to special events, and other member-only perks while gaming. The Crown Club features five membership tiers including Diamond, Emerald, Ruby, Platinum, and Onyx. As guests progress through the tiers, they may unlock additional gaming rewards, dining perks, VIP experiences, and exclusive benefits based on qualifying play. Visit the Crown Club benefits page for more information.

How do I join the Crown Club?

Joining the Crown Club at The Heights Casino is free and easy. Guests can sign up for a complimentary Crown Club players card during their next casino visit. Guests must be at least 21 years of age or older to enroll.

Is joining the Crown Club free?

Yes. Crown Club membership at The Heights Casino is completely free.

How do I earn rewards points?

The Crown Club at The Heights Casino features five membership tiers including Diamond, Emerald, Ruby, Platinum, and Onyx. Tier upgrades are based on qualifying base points earned during six-month qualification periods from January through June and July through December. As guests move through the tiers, they may unlock additional rewards, Casino Cash offers, dining perks, gaming benefits, and exclusive member experiences based on qualifying play. 

What can I use my rewards points for?

Crown Club rewards at The Heights Casino may be used toward Free Play, meals, promotional offers, entertainment perks, and other eligible member benefits throughout the property. Depending on tier status and qualifying play, members may also receive access to exclusive rewards, special events, bonus offers, and additional Crown Club perks.

How do I check my points balance?

Crown Club members can check their points and available offers through the kiosk at the casino, the Cashier/Club counter, or The Heights player portal.

Can I access my Crown Club account online?

Yes. You can access your Crown Club account online through the The Heights Casino website by selecting Club Login and entering your account credentials. If you are a new user, you must first register your account online before logging in. Click on the New Users button and follow the registration to activate your online account. Through the online portal, you can view account information, rewards details, offers, and other available account features.

How do digital offers work?

The Heights Crown Club members may receive special offers, promotions, giveaways, Free Play opportunities, and bonus point events through email and their online Players Club account. If you have registered your Players Club account through the online portal, you can view eligible offers, rewards details, and promotional opportunities online by logging into your account through The Heights player portal. Offers may also be available at promotional kiosks located throughout the casino property.

What should I do if I lose my Crown Club card?

We’re sorry you lost your card. Please stop by the Crown Club or Casino Cashier during your next visit to receive a replacement card. A valid photo ID is required.

Do Crown Club points expire?

Crown Club points, rewards, and promotional offers may expire based on account activity, promotional terms, or Crown Club program guidelines. Guests are encouraged to check with the Crown Club during their visit for current point expiration policies, account status, and reward details. Guests can also view information within The Heights Player Portal. 

How do I update my account information?

Crown Club members are responsible for keeping their account information up to date, including changes to their name, mailing address, email address, or phone number. If you have registered your Crown Club account through the online portal, you may submit an account update request online. Guests may also visit the Crown Club or Casino Cashier for additional account assistance.

What dining options are available at The Heights Casino?

The Heights Casino offers a variety of dining experiences along California’s North Coast, including casual dining, quick bites, seafood, steaks, and ocean-view restaurant experiences.

Guests can enjoy dining at:

• Sunset Restaurant
• Sunrise Grill
• Seascape Restaurant

What restaurants are located at The Heights Casino?

The Heights Casino features multiple dining options for guests looking for everything from casual meals to upscale coastal dining experiences. Sunset Restaurant offers steaks, seafood, and ocean views in a relaxed dining atmosphere, while Sunrise Grill provides quick and convenient dining options for guests on the go. Guests can also enjoy additional coastal dining experiences at Seascape Restaurant.

Where can I view restaurant menus and hours?

Guests can view current restaurant menus, dining information, and hours directly through the restaurant pages:

• Sunset Restaurant
• Sunrise Grill
• Seascape Restaurant
   

Does the Heights Casino offer ocean view dining?

Yes. Guests can enjoy scenic coastal dining experiences and ocean views at Sunset Restaurant while visiting The Heights Casino.

Are reservations available for dining?

Dining availability and reservation options may vary by restaurant, day of the week, holidays, and special events. Guests are encouraged to contact the restaurant directly or visit the restaurant pages for current dining information, hours, and availability.

• Sunset Restaurant
• Sunrise Grill
• Seascape Restaurant
   

Where can I view restaurant menus?

Guests can view current menus, dining hours, and restaurant information directly through the restaurant pages:

• Sunset Restaurant
• Sunrise Grill
• Seascape Restaurant

What entertainment options are available at The Heights Casino?

The Heights Casino offers a variety of entertainment options including live music, karaoke, DJs, comedy shows, UFC Fight Pass events, billiards, MMA fight viewing, drink specials, and casino nightlife experiences throughout the property. Guests can also enjoy entertainment and events hosted inside the Firewater Lounge and the casino’s 600-seat event venue.

What is the Firewater Lounge at The Heights Casino?

The Firewater Lounge is a popular sports bar and entertainment venue at The Heights Casino featuring live music, DJs, UFC Fight Pass events, comedy shows, billiards, appetizers, drink specials, and nightlife entertainment along California’s North Coast. Guests can find current events, lounge hours, entertainment schedules, and specials through the Firewater Lounge.

Where can I view upcoming entertainment and events?

Guests can find current entertainment schedules, live music, UFC events, comedy shows, karaoke nights, DJs, and Firewater Lounge events right here on our website through the Firewater Lounge.

Does The Heights Casino show UFC or MMA fights?

Yes. The Firewater Lounge features UFC Fight Pass events and MMA fight viewing as part of The Heights Casino entertainment experience.

Does The Heights Casino offer live music and nightlife?

Yes. The Heights Casino regularly features live music, DJs, karaoke, comedy shows, nightlife events, and drink specials throughout the property, including entertainment inside The Firewater Lounge. 

What gaming options are available at The Heights Casino?

The Heights Casino offers slot machines, bingo, table games, video poker & keno, promotions and tournaments.

Does The Heights Casino offer slot machines?

Yes. The Heights Casino offers a wide variety of slot machines featuring classic favorites, modern video slots, progressive jackpots, and popular casino titles for players of all experience levels.

Does The Heights Casino offer bingo?

Yes. The Heights Bingo Hall offers exciting bingo action, special events, daily promotions, and jackpot opportunities. Guests can find current schedules, daily special jackpots, session details, and upcoming events through the Bingo Hall.

What table games are available at The Heights Casino?

The Heights Casino currently offers Blackjack, providing guests with a classic live table game experience.

Does The Heights Casino offer video poker and keno?

Yes. The Heights Video Poker & Keno features video poker and keno gaming options for guests looking for classic casino favorites and electronic gaming experiences.

Are gaming promotions offered at The Heights Casino?

Yes. Guests can check out current promotions at The Heights Casino for the latest giveaways, drawings, Crown Club offers, gaming specials, and upcoming casino events.

Are there non-smoking gaming areas available?

Yes. The Heights Casino offers a non-smoking table games floor and smoke-free indoor gaming areas, along with designated outdoor smoking areas and a high-volume airflow system designed for guest comfort.

Does The Heights Casino host group events or private parties?

Yes. The Heights Casino offers event space for community events, wedding receptions, meetings, private parties, and group gatherings. The property’s 800-seat Bingo Hall and event space includes presentation capabilities, a sound system, and catering options from Sunset Restaurant and Sunrise Grill. Event space rentals are available from Sunday night through Tuesday. To learn more or discuss your next event, complete a Groups & Events inquiry.

Does The Heights Casino have a hotel?

Yes. Hyatt Place Trinidad is coming soon to The Heights Casino property. Located just steps from the casino floor, the future hotel will offer guests convenient onsite lodging along California’s scenic North Coast. Guests can visit the Hyatt Place Trinidad page for updates and additional hotel information.

Are there nearby hotels near The Heights Casino?

Yes. Guests visiting The Heights Casino can find nearby lodging options throughout Trinidad, Arcata, and the surrounding North Coast communities.

Holiday Inn Express Arcata/Eureka is located just a short drive from the casino and offers convenient accommodations near Trinidad, CA. Eligible Crown Club members may also receive a 15% discount on hotel rooms and 25% off meeting room rentals.

Does The Heights Casino offer RV accommodations?

Yes. The Heights Casino RV Park offers convenient onsite RV accommodations just steps from the casino floor.The RV Park features 8 AM check-in and does not require reservations, making it easy for guests to stay close to the gaming, dining, and entertainment at The Heights Casino.

What is there to do near The Heights Casino?

Guests visiting The Heights Casino can enjoy a variety of North Coast attractions throughout Trinidad, Eureka, Arcata, and the surrounding Humboldt County area. Popular activities include beaches, redwood parks, hiking, camping, fishing charters, golfing, shopping, museums, wineries, and coastal sightseeing.

Nearby attractions and activities include:

• Trinidad State Beach
• Sue-meg State Park
• Trinidad Memorial Lighthouse
• Trinidad Museum
• Azalea State Natural Reserve
• Beau Pre Golf Club

What can I do through The Heights Player Portal?

Players can view account information, track points, access available offers, view messages, and update profile preferences.

Where can I get help with login or account issues?

Guests needing assistance with account login issues, password resets, account activation, or troubleshooting can visit The Heights Account Login Help page.

Can I access my Crown Club offers online?

Yes. Crown Club members can access eligible offers and account information online through The Heights player portal. Available offers may include coin, electronic bingo, chip offers, free bets, dining offers, Casino Cash, match play promotions, and other eligible rewards based on account activity and promotional availability.

Can I manage my communication preferences through the The Heights Player Portal?

Yes. Players can update email, mail, and text directly within their account profile settings.

Do I need a Crown Club account to use The Heights Player Portal?

Yes. An active Crown Club account is required to register and access portal features.